Pepperstone offers customer support 24 hours a day and 5 days a week across multiple channels, which include live chat, phone, and emails. Clients can communicate with them in different languages, including English, Russian, Arabic, Chinese, Portuguese, Vietnamese, and Thai. This is a great service provided by Pepperstone, as many other brokers only respond with English.
In addition, the comprehensive FAQ section on Pepperstone’s website addresses most of the common queries traders have.
As discussed below, our Pepperstone review found that they were rated the number 1 customer service provider of 2017, and it is easy to see why. The employees are professional, friendly, thorough and swift in dealing with all types of queries.