Terms & Conditions

Table of Contents

Whenever using The Doji Trader, you agree to all Terms & Conditions. We advise you to read through these terms thoroughly and keep your own copy before accepting.

Jargon

The Doji Trader wishes to make our site as accessible as possible and easy to understand:
1.1 – “Goods”: refers to both products and services which we provide in accordance with our Terms & Conditions, and this term is used interchangeably. Although we mostly trade information, we do sometimes provide services to other businesses. 
1.2 – “Website”: refers to our website thedojitrader.com
1.3 – “CFD” refers to a contract for difference. To see more information on trading jargon, please see our Jargon Buster.

1.4 – “We/Us/Our”: refers to The Doji Trader; Kemp House, 152-160 City Road, London, EC1V 2NX.

1.5 – “You/Your”: refers to you, the customer who is using our website and/or buying goods.

Pricing

2.1 – Most of our products and services are provided free to you, as we sometimes earn money via commission for the customer signing up to 3rdparty brokers or other endeavours. 

 

2.2 – If we happen to charge for a good, we may amend prices at any time. Where there is a difference between a price at the time the order is made and when it is accepted, we will inform you by email or telephone and ask you if you wish to proceed. If you decline and for any reason payment has already been taken, it will be re-credited to your credit or debit account. We will NEVER alter the price for you or over-charge for goods after the transaction is complete. 

 

2.3 – Offers and promotions on the website are subject to availability and we may charge or withdraw them at any time and without notice. Nothing shall oblige us to maintain offers or promotions for any period. Additional terms may apply, details of which will be displayed. 

Privacy

We value all our customers and privacy is a key part of keeping you safe and happy. The Doji Trader considers information given by the consumer as confidential and so it will not be sold, shared or rented by any third parties. We are ICO registered to handle data and protect it. See more info for our privacy policy here.

 

As part of the GF Group we are registered with the ICO under the Data Protection Act with registration number Z1099417.

Quality

Quality is an essential piece of our business, and it is what we aim for in everything that we do. We strive for the best customer service, with quick resolving responses along with providing high quality goods at the most reasonable price possible, often providing services for free. We warrant that the goods which we supply are of satisfactory quality and are fit for the purpose for which goods of that nature are commonly supplied.

Payment Methods

5.1 – If we do offer a charge for certain goods or services, we will accept Stripe, Skrill, PayPal and major credit/debit card purchases including Visa, MasterCard, American Express, Switch and Maesto. We try to be as diverse as possible to allow the consumer purchase in their preferred method. If you have any difficulties, please contact our support team

 

5.2 – By placing an order, you confirm that you are the authorised cardholder. All credit and charge card holders are subject to validation and security checks as well as authorisation by the card issuer and any additional terms imposed by the issuer. If the issuer does not authorise payment, we will not accept your order and will not be liable for any delay or non-delivery.

 

5.3 – We must receive payment for goods/services in full before they are dispatched or provided.

 

5.4 – We are not in charge of the payment methods of any 3rdparty source that our website may redirect you to.

Warranty

Warranty may be provided on certain goods and will be clearly stated on the selling page if there is warranty available and how long for.

Our Expectations of the Customer

7.1 – Submissions or comments which are in any way defamatory, abusive, obscene, unlawful, sexist, racist or which may in any way cause offence to any person are strictly prohibited. You must not use any abusive language, be aggressive, swear, threaten, harass or abuse any other person including but not limited to other users of this website. 

7.2 – All information which you submit should be accurate, truthful and should not be copied.

7.3 – You must always use your own identity when using the website and should ensure that all information which you provide is accurate and up to date to the best of your knowledge. You must not use information about any other person unless you have their permission to do so.

7.4 – You must not corrupt the website, flood it with information causing it to malfunction or use any features which may affect the website such as any worms, viruses or similar harmful elements. The use of spam (that is, multiple, unsolicited or undesired bulk e-mails) is also forbidden.

7.5 – We will not be liable for any loss or damage which you suffer as a result of any harmful material infecting your computer, data or other material due to your use of our website. 

7.6 – If you have a password as part of our security procedures, you must treat that information as confidential and must not disclose it to anyone.

7.7 – We may refuse access to this website to anyone who does not comply with these Terms. 

Refunds and Returns

8.1 – The Doji Trader will accept returns, exchanges and give refunds within 7 (working) days of the customer receiving their goods as this is a legal requirement, known as the “cooling off period”. Goods must be kept in a re-saleable condition in their original packaging. 8.2 – We only give full refunds for faulty goods a maximum of 21 days after you have received the goods, and sufficient evidence must be given in the form of photographic evidence or returning the item to us. We will then make a decision.

 

8.3 – Due to the difficult nature of downloadable products, we DO NOT offer refunds for digital products unless required by the United Kingdom consumer laws. 

 

8.4 – You will be responsible for the cost of returning goods. 

 

If you would like to request a refund or a return, please click here to open a support ticket and get in touch with customer services. We are more than happy to answer any and all queries so please do not hesitate to speak with us. We aim to respond to all messages within 24 hours.

Delivery

9.1 – We aim to deliver the Goods within the timescales shown on our website. However, due to high demand, sometimes our products take longer than expected to arrive, but we aim to get the product to you within 5 working days. 

9.2 – We DO NOT offer refunds due to slow delivery and have tried to be as fair as possible notifying the customer on delivery times throughout the site.

9.3 – We will not be responsible if goods are delivered outside those times and we will not be liable for the consequences of any delay. If we are unable to deliver the goods within the indicated timescale, we shall use reasonable efforts to tell you this by e-mail and give an amended delivery time. We will not be liable for the consequences of any delay.

Intellectual Property Statement

10.1 – All marks appearing on The Doji Trader are the registered and unregistered trademarks of GF Group and The Doji Trader. These trademarks may not be used in any manner which is likely to cause confusion among customers or that discredits The Doji Trader or GF Group.

 

10.2 – GF group and The Doji Trader own all content on the website. This includes, but is not limited to, text, graphics, audio clips, logos, buttons, images, digital downloads, data compilations, software, icons, message boards, chat, html code, xml code, and other original content. Some of this property may also be owned by content vendors. This website is protected by the United Kingdom and international copyright laws.

 

10.3 – Nothing on this website allows any license or rights to any of GF Group or The Doji Trader’s intellectual property or any 3rdparty’s intellectual property. 

 

10.4 – One cannot copy, change, recreate or distribute any of the data or content contained on the website without being given written consent by GF Group or The Doji Trader.

 

10.5 – Any user contribution such as service reviews, product revies, user-generated data and financial data, chats, forum posts, and/or other content which you post to the website, will be considered non-confidential and non-propriety. 

 

10.6 – Any user contribution grants GF Group and the Doji Trader and its affiliates, service providers, each respective licensee or successor, the royalty-free, irrevocable right and license to use, reproduce, modify, publish, translate, distribute, transmit, publicly display, publicly perform, sublicense, create derivative works from, transfer and sell any such contribution.

 

10.7 – You represent and warrant that you own or control all rights in and to the user contributions, including the right to license such contribution, and that all of your user contributions do and will comply with the terms.

Other Linked Sites

11.1 – By providing links to redirect one to another site, The Doji Trader does not guarantee, approve, or endorse the information or products available at the 3rdparty. 

 

11.2 – A link does not indicate association with, or endorsement by the linked site to The Doji Trader.

 

11.3 – A large portion of our income is via commission from 3rdparty links, this is how our information given to you can remain free and extensive. However, The Doji Trader does not operate or control, nor has any responsibility for the information, products and/or services found on the external websites. 

 

11.4 – This includes, without limitation, warranties of any kind, either expressed or implied warranties of title or non-infringement or implied warranties of merchantability or fitness for a particular purpose. 

 

11.5 You assume complete responsibility and risk in your use of any external site. We attempt to make your overall experience as safe as possible but can make no guarantee.

Indemnification

12.1 – GF Group and The Doji Trader, its affiliates, directors, managers, officers, employees, and agents, are harmless and indemnified from any and all claims, liabilities, damages, losses or expenses, including lawyers/solicitor fees and costs arising out of or connected with your access to or use of the website, any user contribution. 

 

12.2 – This also remains true for any of your violation of the rights of any 3rd party or these Terms & Conditions, or any breach of the representations, warranties, and covenants made by you.

This website and the information provided does not constitute investment advice or personal recommendations as your specific financial circumstances have not been considered. No warranty is given in regards to the accuracy and completeness of information. Past performance is not an indicator of future results. The information given is a reflection of opinion. Trading CFDs on leverage involves significant risk of loss to your capital.